Frequently asked questions

Do you have a physical store?

Yes. Our store is at Shop A1, 5th Floor, Kenya Cinema Plaza, Moi Ave, Nairobi, Kenya. 

It is open Monday to Friday, 9:00 AM to 6:00 PM, and Saturday, 9:00 AM to 4:00 PM (EAT). 

You can also collect online orders there for free. Find us on Google Maps: https://maps.app.goo.gl/2c6rPN9cYPZTdYsq7
How can I buy products?

Browse our collections or use the search bar to find a product. Click the product, choose “Add to cart,” then select the cart icon and proceed to checkout. Enter your delivery details, choose Delivery or Pickup, select your payment option (cash on delivery or cash on collecting), and click “Complete order.” You do not need to create an account.
Which payment method do you accept?

We currently accept cash payments only. No online payment is taken on our website. At checkout you can choose:

  • Cash on Delivery: pay in cash to our delivery rider when your order is delivered.
  • Cash on Collecting: pay in cash when you collect your order from our store at Kenya Cinema Plaza, Moi Ave, Nairobi.

We do not currently accept M-Pesa, bank transfers, or card payments on our website. See our Payment Policy for details.
Do you ship worldwide?

No, currently we are serving only in Kenya.
How long does shipping take?

Standard shipping typically takes 4-7 business days.
How much does shipping cost?

We charge a Flat KSh 400 as our shipping charge. Store pickup is free.
What is your Return Policy?

We accept eligible returns within 7 days of receiving your order.

For more information, have a look at our Return and Refund Policy
When will I get my refund?

We generally process approved refunds within 2 business days after approval. We pay refunds via M-Pesa or, for in-person returns, in cash. Please see our Return & Refund Policy.
I have accidentally placed an order. How can I cancel that?

We will make reasonable efforts to cancel an order before we process or dispatch it. So, contact us immediately after placing the order.

If the order has already been dispatched, it may need to be handled as a return after delivery in accordance with the Return & Refund Policy.
How can I get up-to-date updates?

Subscribe to our newsletter for exclusive offers and updates.
How can I contact you?

There are Several ways to contact us.