Privacy policy

At Amersys Collections, we respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how Amersys Collections collects, uses, stores, shares, and protects personal information when you visit our website, purchase our products, create an account, communicate with us, subscribe to marketing communications, or otherwise use our services.

Our online store is powered by Shopify, which provides the e-commerce platform and related technology that enables us to offer our products and services online.

This Privacy Policy should be read together with our other applicable website policies and terms.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

We may collect the following categories of information:

Contact Information

This may include:

• Your name.
• Email address.
• Phone number.
• Billing address.
• Shipping or delivery address.

Order and Transaction Information

When you place or attempt to place an order, we may collect information such as:

• Products purchased or viewed.
• Order details.
• Delivery information.
• Returns, exchanges, or cancellations.
• Payment status (for example, whether an order has been paid for on delivery or collection).
• Transaction history.

Payment Information

We do not process online payments on our website. Orders are paid for in cash, either to our delivery rider on delivery or at our store on collection. For this reason, we do not collect or store payment card, bank account, or online payment details through our website.

If we pay you a refund by M-Pesa, we will use the phone number you provided with your order or return request for that purpose only.

Account Information

If customer accounts are available on our website, we may collect information such as:

• Account name.
• Login credentials.
• Account preferences.
• Saved addresses.
• Order history.

Communications

When you contact us, we may collect the information you provide through:

• Email.
• Telephone.
• Contact forms.
• Customer support requests.
• Return or refund requests.
• Other communications with us.

Device and Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Network information.
• Device identifiers.
• Website activity and interactions.

Website Usage Information

We may collect information about how you use our website, including:

• Pages you visit.
• Products you view.
• Products added to your cart.
• Referring pages or websites.
• Time spent on particular pages.
• Interactions with website features.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you, such as when you place an order, contact us, create an account, subscribe to communications, or submit information through our website.
• Automatically, through cookies, pixels, analytics technologies, device information, and similar technologies.
• From Shopify and our service providers, where necessary to operate our online store and provide our services.
• From delivery, marketing, analytics, or other service providers where permitted and relevant to our business operations.
• From other lawful sources, where permitted under applicable law.

3. How We Use Your Personal Information

We may process personal information for legitimate business and operational purposes, including the following.

Processing and Fulfilling Orders

We may use your information to:

• Process purchases.
• Confirm orders.
• Record payments received on delivery or collection.
• Arrange delivery or store pickup.
• Provide order updates.
• Handle returns, exchanges, cancellations, and refunds.

Customer Service

We may use personal information to:

• Respond to enquiries.
• Provide product or order support.
• Resolve complaints.
• Assist with returns or refunds.
• Communicate important information relating to your purchase.

Operating and Improving Our Website

We may use information to:

• Maintain our website.
• Understand how customers use our website.
• Improve website functionality.
• Improve our products and services.
• Personalise aspects of the shopping experience.
• Diagnose technical problems.

Security and Fraud Prevention

We may process information where reasonably necessary to:

• Verify orders.
• Prevent fraudulent activity.
• Detect security threats.
• Protect customers and our business.
• Investigate suspicious or unlawful activity.
• Protect the integrity of our website and services.

Legal and Regulatory Requirements

We may process or retain information where necessary to:

• Comply with applicable laws.
• Maintain transaction and business records.
• Respond to lawful requests from government or regulatory authorities.
• Establish, exercise, or defend legal claims.
• Enforce our policies and terms.

4. Marketing and Promotional Communications

Where permitted by applicable law, we may use contact information to send you information about:

• New products.
• Special offers.
• Promotions.
• Store updates.
• Other Amersys Collections marketing communications.

Where consent is required, we will seek appropriate consent before using your personal information for direct marketing.

You may opt out of marketing emails at any time by using the unsubscribe option provided in the communication.

You may also contact us to request that we stop sending marketing communications.

Opting out of promotional communications does not prevent us from sending necessary transactional or service-related messages concerning your orders, account, deliveries, returns, refunds, security, or other important service matters.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly and improve the shopping experience.

Cookies are small files or pieces of information that may be stored on your device when you visit a website.

We may use cookies and similar technologies for purposes such as:

• Keeping the website functioning correctly.
• Remembering items in your shopping cart.
• Remembering website preferences.
• Understanding how visitors use the website.
• Measuring website performance.
• Preventing fraud and improving security.
• Supporting analytics.
• Supporting advertising or marketing where applicable.

Shopify and other third-party services used by our store may also place or access cookies in accordance with their own privacy practices.

Where required, you may be provided with options to manage non-essential cookies through our website or your browser settings.

Please note that disabling certain cookies may affect the functionality of parts of the website.

6. How We Share Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to provide our services, operate our business, comply with legal requirements, or protect legitimate interests.

These parties may include:

Shopify

Our ecommerce website is hosted and supported by Shopify. Shopify processes certain personal information to provide ecommerce, hosting, security, order, analytics, and related services.

Delivery and Fulfilment Providers

Where necessary, we may provide information such as your name, phone number, delivery address, and order details to delivery, courier, fulfilment, or logistics providers so your order can be delivered.

Technology and Service Providers

We may use service providers for purposes such as:

• Website hosting.
• IT services.
• Security.
• Customer support.
• Analytics.
• Email services.
• Data storage.
• Website functionality.

Marketing and Advertising Providers

Where applicable and permitted, we may work with service providers that assist with marketing, advertising, campaign measurement, and analytics.

Professional and Legal Advisers

Where necessary, information may be shared with accountants, legal advisers, consultants, insurers, auditors, or similar professional advisers.

Authorities and Legal Requirements

We may disclose information where required or permitted by applicable law, including in response to valid legal requests, court orders, regulatory requirements, investigations, or enforcement proceedings.

We do not disclose personal information to third parties for purposes unrelated to legitimate business operations except where you have authorised us to do so or where otherwise permitted by law.

7. Relationship With Shopify

Amersys Collections uses Shopify to operate its online store.

When you visit or interact with our website, information may be processed by Shopify to provide services including:

• Website hosting.
• Checkout functionality.
• Order processing.
• Security.
• Analytics.
• Ecommerce functionality.
• Fraud prevention.
• Other Shopify features enabled on our store.

Information submitted through our website may therefore be transmitted to or processed by Shopify and its authorised service providers.

Shopify may process certain information independently for purposes described in Shopify's own privacy policies.

You may review Shopify's consumer privacy information through Shopify's official privacy resources.

8. Third-Party Websites and Services

Our website may contain links to websites, services, social media platforms, or other platforms operated by third parties.

Amersys Collections does not control the privacy practices of independent third parties.

If you follow a link to another website or use a third-party service, we encourage you to review the applicable privacy policy and terms of that third party.

The inclusion of a third-party link on our website does not necessarily mean that Amersys Collections endorses or controls that third party's privacy practices.

9. International Transfer and Processing of Information

Because we use Shopify and other technology or service providers that may operate internationally, your personal information may be transferred to, stored in, or processed in countries outside Kenya.

Where personal information is transferred outside Kenya, we take reasonable steps to ensure that the transfer is carried out in accordance with applicable data protection requirements and that appropriate safeguards are used where required.

International processing may be necessary to:

• Operate our Shopify store.
• Process orders.
• Provide hosting or cloud services.
• Provide customer support.
• Prevent fraud.
• Provide analytics or other technological services.

Where applicable, service providers may use contractual, technical, organisational, or other recognised safeguards for international data transfers.

10. Data Security

We take reasonable administrative, organisational, and technical measures intended to protect personal information against:

• Unauthorised access.
• Unauthorised disclosure.
• Loss.
• Misuse.
• Alteration.
• Destruction.

We also rely on Shopify and other authorised service providers to maintain security measures for information they process on our behalf or through their platforms.

However, no website, electronic communication, database, or internet transmission can be guaranteed to be completely secure.

Customers should therefore take appropriate precautions when using online services and should avoid sending highly sensitive information through unsecured communication channels.

If you maintain an account with us, you are responsible for keeping your login details confidential.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law.

Factors affecting how long information is retained may include:

• Whether your customer account remains active.
• Whether information is required to complete an order.
• Customer service requirements.
• Return, refund, or warranty matters.
• Accounting and tax obligations.
• Fraud prevention requirements.
• Legal and regulatory obligations.
• Dispute resolution.
• Enforcement of contracts or policies.

When personal information is no longer reasonably required, it may be securely deleted, anonymised, or otherwise handled in accordance with applicable requirements.

12. Your Privacy Rights

Subject to applicable law and relevant limitations or exceptions, you may have rights relating to your personal information.

These may include the right to:

• Be informed about how your personal information is collected and used.
• Request access to personal information we hold about you.
• Request correction of inaccurate or misleading personal information.
• Request deletion of personal information where applicable.
• Object to certain processing of your personal information.
• Request restriction of certain processing where applicable.
• Withdraw consent where processing is based on your consent.
• Request a copy or transfer of certain personal information where applicable.
• Object to or opt out of direct marketing communications.

These rights may not apply in every circumstance, and we may retain or continue processing certain information where required or permitted by law.

We may need to verify your identity before processing certain privacy requests.

To exercise a privacy right, please contact us using the details provided at the end of this policy.

13. Children's Privacy

Our website and services are intended for general customers and are not specifically directed towards children.

We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent is legally required.

If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate authorisation, please contact us.

Where appropriate and legally required, we will review the request and take reasonable steps regarding the relevant information.

14. Complaints

If you have concerns or complaints about how Amersys Collections collects, uses, stores, or otherwise processes your personal information, please contact us first so that we can review the matter.

We will make reasonable efforts to investigate and respond to privacy-related concerns.

You may also have the right to lodge a complaint with the relevant data protection authority.

For customers in Kenya, the relevant supervisory authority is the Office of the Data Protection Commissioner (ODPC).

Nothing in this section limits any rights or remedies available to you under applicable law.

15. Legal Basis and Kenyan Data Protection

Amersys Collections aims to handle personal information in accordance with applicable privacy and data protection requirements, including, where applicable, the Data Protection Act, 2019 of Kenya and regulations made under it.

Depending on the circumstances, personal information may be processed where:

• It is necessary to perform a transaction or contract with you.
• You have provided consent.
• Processing is necessary to comply with a legal obligation.
• Processing is reasonably necessary for legitimate business purposes, subject to applicable privacy rights.
• Another lawful basis applies under applicable law.

We aim to collect personal information for clear and legitimate purposes and limit collection to information that is reasonably necessary for those purposes.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes to our business practices.
• Changes to our website or services.
• New technologies or service providers.
• Legal or regulatory requirements.
• Operational or security considerations.

When we make changes, we will publish the revised policy on our website and update the Last Updated date.

Where required by applicable law, we may provide additional notice of material changes.

We encourage customers to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, the personal information we hold about you, or if you wish to exercise a privacy right, please contact us:

Amersys Collections

Address: Shop A1, 5th Floor, Kenya Cinema Plaza, Moi Ave, Nairobi, Kenya

Phone: +254 729 786 767

Email: enquiry@amersyscollections.shop

Support: Monday to Friday, 9:00 AM – 6:00 PM; Saturday, 9:00 AM - 4:00 PM

You may also contact us through the Contact Us page on our website.

Last Updated: October 14, 2026